Privacy Policy
Ecozen Smart AC · Effective 15 August 2026
This Privacy Policy explains how Ecofrost Technologies Private Limited ("Ecofrost", "the Company", "we", "us", "our") collects, uses, stores, shares and protects your information when you buy or use an Ecozen Smart AC, visit our website, or use the Ecosphere App.
Ecozen is a brand owned and operated by Ecofrost Technologies Private Limited. Ecozen Smart AC products are sold, invoiced and serviced by Ecofrost.
By purchasing our products, using our website, or using the Ecosphere App, you confirm that you are competent to contract under the Indian Contract Act, 1872, that you have read and understood this Policy, and that you consent to the collection and processing of your information as described here. You may withdraw this consent at any time in the manner set out below. If you do not agree with this Policy, please do not use our website, products or App.
We may update this Policy from time to time. Material changes will be notified to registered users by email or through the App, and the current version will always be available on this page. Continued use of our products or services after a change means you accept the revised Policy.
Information we collect
We limit collection to what is necessary for the purposes described below.
Information you give us
- Name, email address, mobile number and postal address, for order fulfilment, installation scheduling and warranty registration
- Billing and delivery details, and GST number where you request a GST invoice
- Account credentials for the Ecosphere App
- Information you provide when you contact support, register a complaint, submit feedback, or participate in a survey or promotion
Information from your Smart AC and the Ecosphere App
Your Smart AC is a connected appliance. When paired with the Ecosphere App, we may collect:
- Device identifiers, model and serial number, firmware version
- Operating data such as set temperature, selected mode, fan speed, on/off state, runtime hours and power consumption estimates
- Fault codes, error states and diagnostic logs
- Connection details required for the App to reach the unit, including local network information and the approximate location of the installed unit
This data is used to operate the App features you have asked for, to diagnose faults remotely, to support warranty and service claims, and to improve product reliability. It is not audio or video data — the Smart AC has no microphone or camera.
Information collected automatically
Our website may use cookies and similar technologies to record IP address, browser and operating system type, pages visited, and dates and times of access. You can configure your browser to block cookies, though some features of the site may then not work as intended.
How we use your information
- To process orders, arrange delivery and schedule installation
- To register and administer your warranty and any service entitlement
- To provide the Ecosphere App and the connected features you enable
- To provide customer support, attend service requests and diagnose faults
- To improve product performance, reliability and future product design
- To send service updates, and — where you have consented — marketing communications about Ecozen products and offers
- To comply with applicable law, taxation, and regulatory requirements including BEE and BIS obligations
- To detect and prevent fraud and misuse
Who we share it with
| Recipient | Purpose |
|---|---|
| Installation and service partners | To carry out installation, servicing and repairs at your address |
| Warranty and service partners | To register, administer and settle warranty and service claims |
| Logistics and courier partners | To deliver your order and manage returns |
| Payment gateways | To process payments. We do not store your full card details |
| Cloud, IT and analytics providers | To host the Ecosphere platform and operate our systems |
| Marketplaces and authorised dealers | Where you purchased through them, to fulfil and service the order |
| Group companies and affiliates | For the purposes set out in this Policy |
| Legal and regulatory authorities | Where required by law, court order, or to protect our rights and safety |
Service providers are permitted to use your information only to perform services for us. We do not sell your personal information, and we do not share it with third parties for their own independent marketing purposes without your consent.
If the Company is acquired, merged, or transfers a material part of its business or assets, your information may be transferred as part of that transaction.
Data security
We apply reasonable physical, technical and administrative safeguards to protect your information against loss, misuse and unauthorised access. Access is restricted to authorised personnel who are bound by confidentiality obligations, and data in transit between the Smart AC, the Ecosphere platform and the App is encrypted.
No method of transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security. We recommend you use a strong, unique password for your Ecosphere account and keep your devices secure.
Data retention
We retain your information only for as long as necessary for the purposes for which it was collected, or as required under contract or applicable law — including the duration of your warranty and any statutory record-keeping period that follows. Once that period ends, information is deleted or anonymised securely.
Your rights
- Access. You may request a copy of the personal information we hold about you and your registered devices.
- Correction. You may ask us to correct information that is inaccurate or out of date.
- Withdrawal of consent and deletion. You may withdraw consent or request deletion of your account at any time, through the account settings in the Ecosphere App or by writing to us at the address below.
Requests should come from the email address or mobile number registered with your account so that we can verify your identity. Withdrawing consent or deleting your account will disable connected features of your Smart AC — the unit will continue to function as a standard air conditioner using the remote. We may retain certain information after deletion where the law requires or permits it.
Children
Our products and services are intended for purchase by adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps.
Grievance redressal
If you have a question or complaint about this Policy or how your information is handled, please contact our Grievance Officer:
We aim to acknowledge privacy grievances within 7 working days and resolve them within the timelines prescribed under applicable law.
Governing law
This Policy is governed by the laws of India. Any dispute arising from it is subject to the exclusive jurisdiction of the courts at Pune, Maharashtra.
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