Refund & Return Policy

This store is operated by Ecofrost Technologies Private Limited (“Ecozen”, “we”, “us”).

Cancellations

You may cancel an order at no cost any time before it is dispatched. Email marketing@ecozensolutions.com or message us on WhatsApp at +91 98609 86045 with your order number. Once an order has been dispatched it can no longer be cancelled, and the returns process below applies.

Damaged, defective or incorrect on delivery

Please inspect the outer packaging and both units before the delivery person leaves, and before installation.

  • If the packaging is visibly damaged, refuse the delivery or record it on the delivery note.
  • Report any transit damage, missing item or wrong item within 48 hours of delivery, with photographs of the product and the packaging.
  • We will arrange a free replacement or a full refund, at your choice. You will not be charged for return pickup in these cases.

Claims for transit damage raised after installation cannot be accepted, because transit damage can no longer be distinguished from installation damage.

Change of mind

Unopened, uninstalled units in their original packaging with all accessories and documentation may be returned within 7 days of delivery. Return pickup is arranged by us; the cost of return logistics is deducted from the refund. Units that have been installed cannot be returned for change of mind — once installed, the product is covered by its warranty instead. See our Warranty page.

What cannot be returned

  • Units that have been installed, used, or had refrigerant charged
  • Units with a removed, altered or damaged serial number
  • Products damaged by misuse, unauthorised repair, or improper storage after delivery
  • Installation and additional-material charges, once a technician has completed the visit

Refunds

Approved refunds are issued to the original payment method within 7–10 business days of us receiving and inspecting the returned unit, or of approving a cancellation. Your bank or card issuer may take additional time to reflect the credit. We do not issue refunds in cash or to a different payment instrument.

Contact and grievances

Ecofrost Technologies Private Limited, Office No. 901, Amar Tech Park, Balewadi–Hinjawadi Road, Patil Nagar, Balewadi, Pune, Maharashtra 411045, India.
Email marketing@ecozensolutions.com · Phone/WhatsApp +91 98609 86045.

We aim to acknowledge every complaint within 48 hours and resolve it within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.