Terms of Service

Ecozen Smart AC · Effective 15 August 2026

These Terms govern the sale, delivery, installation and use of Ecozen Smart AC products supplied by Ecofrost Technologies Private Limited, and your use of our website and the Ecosphere App.

1.About these Terms

These Terms and Conditions ("Terms") are a legally binding agreement between you and Ecofrost Technologies Private Limited, a company incorporated under the Companies Act with its principal place of business at 901, 9th Floor, Amar Tech Park, Survey No. 31 & 33, Balewadi–Hinjewadi Road, Pune, Maharashtra – 411045 ("Ecofrost", "Company", "we", "us", "our").

Ecozen is a brand owned and operated by Ecofrost Technologies Private Limited. Ecozen Smart AC products are sold, invoiced and serviced by Ecofrost.

These Terms apply to your purchase and use of Ecozen Smart AC products, your use of our website and the Ecosphere App, and any related service we provide. They should be read together with our customer policies — the Shipping & Delivery Policy, Installation, Warranty, Return & Refund Policy and Support & Grievance Redressal pages. Where there is a conflict, these Terms prevail unless the other document says otherwise.

We may amend these Terms at any time. The current version is always published on this page with its effective date. Material changes will be notified to registered customers by email or through the App. Your continued use of our products or services after a change means you accept the revised Terms. The Terms in force on the date you place an order govern that order.

2.Definitions

• "Product" means an Ecozen Smart AC unit and any accessory supplied with it.
• "Ecosphere App" means the Ecozen mobile application used to monitor and control the Product.
• "Authorised Technician" means a technician engaged or approved by Ecofrost to install or service the Product.
• "Order" means your request to purchase a Product through our website, an authorised dealer, or a marketplace listing operated by us.
• "You" means the person placing the Order or using the Product, website or App.

3.Eligibility and acceptance

• You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872.
• By placing an Order, creating an account, or using the Product, website or App, you confirm that you have read, understood and agree to these Terms.
• You confirm that the information you provide is accurate and complete, and that you will keep it updated.
• Products are offered for sale in India only, for personal, domestic use unless we agree otherwise in writing.

4.Products and specifications

• Product specifications, images, renders and descriptions are provided for general guidance. Minor variations in colour, finish, dimensions and component make may occur between the published material and the unit supplied.
• Tolerances stated by the manufacturer — for example on weight, airflow and dimensions — apply to all published figures.
• Rated cooling capacity, power consumption and star rating are measured under standard test conditions. Actual performance depends on room size, insulation, sun exposure, occupancy, ambient temperature and installation quality.
• Room size guidance is indicative. Selecting the correct tonnage for your space is your responsibility; we recommend a site assessment where you are unsure.
• We may improve, modify or discontinue a Product or any feature at any time without liability, provided this does not affect a Product already delivered to you.
• Stabiliser-free operation applies within the supply voltage range stated in the product specification. Operation outside that range requires a suitable stabiliser.

5.Pricing and taxes

• Prices published on our website are in Indian Rupees and, unless stated otherwise, are inclusive of GST.
• Installation is not included in the Product price and is charged separately as set out in Section 8.
• Prices exclude any octroi, entry tax or local levy, which is payable by you where applicable.
• Prices, offers and promotions may change without notice. The price applicable to your Order is the price displayed at the time the Order is confirmed.
• Maximum Retail Price is the manufacturer's ceiling price and is not the price at which the Product is offered for sale. Prices at authorised dealers and on marketplaces may differ from our website price.
• Where a price or specification is published in error, we may cancel the affected Order and refund any amount paid in full. We will inform you before doing so.

6.Orders and payment

• Your Order is an offer to purchase. A contract is formed only when we confirm the Order and dispatch the Product.
• We may decline or cancel an Order where stock is unavailable, the delivery location is not serviceable, payment is not authorised, we suspect fraud or misuse, or the Order appears to be for resale without our authorisation.
• Payment must be made in full through the methods offered at checkout, or on delivery where cash on delivery is available.
• Payments are processed by third-party payment gateways. We do not store your full card details.
• Where EMI is availed, the terms of your bank or lender apply in addition to these Terms. Interest and processing charges levied by them are not refundable by us.
• Title to the Product passes to you only when payment has been received in full.

7.Delivery and risk

• Delivery timelines are indicative and depend on stock, location and courier transit. They are not guaranteed, and time is not of the essence.
• Delivery is to the ground floor or building entrance. Carriage beyond that point may attract an additional charge.
• A person aged 18 or over must be present to receive the delivery.
• Please inspect the packaging before signing. Where the outer carton shows damage, either refuse the delivery or record the damage on the courier's proof of delivery, and report it to us with photographs within the window stated in our Shipping Policy. Claims for transit damage after that window, or where delivery was signed for as received in good condition, may not be accepted.
• Do not unpack or attempt to install the Product yourself. Unboxing is carried out by an Authorised Technician at the time of installation.
• Risk in the Product passes to you on delivery.

8.Installation

• The standard split AC installation charge is ₹1,500 + GST, billed separately from the Product price.
• The standard charge covers installation labour for the indoor and outdoor units, copper piping up to 3 metres, drain pipe and communication cable fitting, gas leak and pressure testing, and final functional testing.
• Work outside that scope — additional piping or wiring, mounting stands, dismantling of an existing unit, core cutting or civil work, stabiliser fitting, or crane or rope access — is quoted before work begins and charged at the rates in the current Installation & Service Rate Card.
• You are responsible for site readiness, including an adequately rated and earthed power point, a wall able to bear the indoor unit, a safe and ventilated position for the outdoor unit, clear access, and any permission required from your building society, landlord or association.
• Where the site is not ready, the visit may be rescheduled and a revisit charge may apply.
• We are not responsible for damage to walls, tiles, plumbing, concealed wiring or fixtures arising from the installation position you select.
• Relocation of an installed Product is a chargeable service and is not covered under warranty.
• Installation charges are not refundable once the service has been performed.

9.Warranty and service

• The Product carries a comprehensive warranty covering parts, labour and refrigerant gas against manufacturing defects under normal domestic use. The warranty period applicable to your unit is stated on your invoice and in the warranty card supplied with the Product.
• Warranty commences on the date of installation by an Authorised Technician. Retain your tax invoice and installation report; both may be required at the time of a claim.
• The warranty does not cover installation, relocation, routine servicing or cleaning, consumables and cosmetic parts, cosmetic damage, damage from supply voltage outside the stated range, surge, lightning or improper earthing, misuse, accident, water ingress, pests, corrosive environments, unauthorised repair or refrigerant charging, units with an altered or illegible serial number, commercial use, or events beyond reasonable control.
• Warranty claims are handled through the channels in Section 22 and in accordance with our Warranty Policy. Where a service partner is involved in fulfilling a claim, we will coordinate with them on your behalf.
• Where a covered fault cannot reasonably be repaired, we may at our discretion replace the affected component or the unit with the same or an equivalent model. Replacement does not restart or extend the warranty period.
• Spare parts availability is subject to our published support commitment for the Product.

10.Ecosphere App and connected features

• We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use the Ecosphere App to operate the Product you own. No other rights are granted.
• Connected features require a compatible smartphone, a working internet connection at the installation site, and a functioning network. We are not responsible for interruptions caused by your network, internet service provider, device, or app store platform.
• Connected features are provided on an "as available" basis. They are convenience features. The Product remains fully operable using the supplied remote if App control is unavailable.
• We may update the App and Product firmware from time to time, including automatically, to improve performance, security or reliability. Some updates may change or remove a feature.
• Connected features may be modified or discontinued. Where we plan to discontinue a material connected feature, we will give reasonable prior notice through the App or by email.
• You are responsible for keeping your account credentials and home network secure.
• Personal and device data collected through the App is handled in accordance with our Privacy Policy.
• You must not reverse engineer, decompile, tamper with or attempt to gain unauthorised access to the App, the Product firmware, or our systems.

11.Your account

• You are responsible for all activity under your account and for keeping your password confidential.
• Notify us promptly if you suspect unauthorised access.
• Do not share your account, or transfer it, without our consent.
• If you sell or transfer the Product, you must remove it from your account and inform the new owner to register it in their own name. Warranty transfer is subject to our Warranty Policy.

12.Acceptable use

You agree not to:

• Use the Product, website or App for any unlawful purpose or in breach of these Terms.
• Resell Products without our written authorisation, or misrepresent yourself as an authorised dealer or service provider of Ecozen or Ecofrost.
• Modify the Product, its firmware, or its refrigerant circuit, or have it serviced by anyone other than an Authorised Technician.
• Introduce malicious code, attempt to disrupt our systems, or access data you are not authorised to access.
• Scrape, copy or republish our website content, product data or images without permission.
• Post false, defamatory, obscene or infringing content in any review, feedback or communication to us.

13.Intellectual property

• The Ecozen name and logo, the Ecosphere name and logo, product designs, software, firmware, documentation, images, renders and website content are the property of Ecofrost Technologies Private Limited or its licensors, and are protected under applicable law.
• Nothing in these Terms transfers any intellectual property right to you. Purchase of a Product does not grant you any right in our trade marks or software beyond the licence in Section 10.
• You may not use our marks in any manner likely to cause confusion, or in advertising or promotion, without our prior written consent.
• Any feedback or suggestion you provide may be used by us without obligation or compensation.

14.Cancellations, returns and refunds

Cancellations, returns and refunds are governed by our Return & Refund Policy. In summary:

• Orders may be cancelled without charge before dispatch.
• Once a Product has been installed, it cannot be returned. Faults after installation are addressed under warranty through repair or replacement.
• Returns are accepted only for transit damage, the wrong model delivered, a missing item, or a unit found defective at first installation, and only if reported within the stated window with the Product unused and in original packaging.
• Refunds are made to the original payment method within the timelines published on our Return & Refund Policy page.

15.Dealers and marketplaces

• Ecozen Smart AC products are also sold through authorised dealers and third-party marketplaces. Purchases made from them are subject to that seller's or platform's own order, delivery and return terms.
• Product warranty from Ecofrost applies regardless of the authorised channel from which you purchased, subject to valid proof of purchase and installation by an Authorised Technician.
• We are not responsible for products purchased from unauthorised sellers, or for counterfeit or grey-market goods. Such products carry no warranty.
• Our website may link to third-party sites. We do not control and are not responsible for their content, products or practices.

16.Limitation of liability

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including your rights under the Consumer Protection Act, 2019. Subject to that:

• The Product, website and App are provided without warranties beyond those expressly set out in these Terms and our Warranty Policy and those implied by law.
• We are not liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, business, data or goodwill.
• We are not liable for loss arising from installation or repair by anyone other than an Authorised Technician, use outside the stated operating conditions, supply voltage outside the stated range, or failure to carry out reasonable maintenance.
• Our aggregate liability in connection with a Product or Order shall not exceed the amount you paid for that Product.

17.Indemnity

You agree to indemnify and hold harmless Ecofrost Technologies Private Limited, its directors, employees and authorised partners against any claim, loss, damage, cost or expense arising from your breach of these Terms, your misuse of the Product, website or App, unauthorised modification or repair of the Product, or your violation of any law or third-party right.

18.Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disaster, fire, flood, epidemic or pandemic, war, riot, strike, government action or restriction, failure of power or telecommunications, supply chain disruption, or transport failure. Where such an event continues for an extended period, either party may cancel the affected Order and we will refund amounts paid for undelivered Products.

19.Suspension and termination

• We may suspend or terminate your account or access to connected features where you breach these Terms, where we suspect fraud or unauthorised use, or where required by law.
• You may close your account at any time through the App or by writing to us.
• Termination does not affect your statutory rights, any warranty on a Product already delivered, or any accrued right or obligation of either party.

20.Governing law and disputes

• These Terms are governed by the laws of India.
• Subject to the paragraph below, the courts at Pune, Maharashtra shall have exclusive jurisdiction.
• Before commencing proceedings, we encourage you to raise the matter through our grievance process so that it can be resolved directly. Most issues are resolved at this stage.
• Nothing in this Section limits your right to approach a consumer forum having jurisdiction under the Consumer Protection Act, 2019.

21.General

• Entire agreement. These Terms, together with our customer policies and your invoice, constitute the entire agreement between you and us in relation to the Product.
• Severability. If any provision is held invalid or unenforceable, the remaining provisions continue in full force.
• No waiver. Our failure to enforce any provision is not a waiver of that provision or of any other.
• Assignment. You may not assign your rights under these Terms without our consent. We may assign our rights to an affiliate or successor.
• Notices. We may contact you at the email address or mobile number registered with your account. Notices to us should be sent to the address in Section 22.
• Language. These Terms are made in English. Any translation is for convenience only, and the English version prevails.

22.Contact us