Warranty
Every Ecozen Smart AC is covered from the date of invoice. What you get depends on which model year you own — the two are covered differently, so please check yours below before raising a claim.
Which model do I have?
The quickest way to tell is the coil finish, which is printed on your invoice and listed on the product page you bought from:
| If your unit is… | You have the… |
|---|---|
| Blue Fin coil, 3-Star, ISEER 4.1 | BEE 2025 model |
| Gold Fin coil, 3-Star, ISEER 4.41 | BEE 2026 model |
If you are not sure, send us your invoice number and we will confirm it for you.
BEE 2025 model — what is covered
| Cover | Period |
|---|---|
| Comprehensive product warranty | 1 year |
| PCB | 1 year |
| Compressor | 5 years |
All three are Ecozen manufacturer warranties and run from the date of invoice.
BEE 2026 model — what is covered
| Cover | Period | Provided by |
|---|---|---|
| Comprehensive product warranty | 1 year | Ecozen |
| Extended warranty (comprehensive) | 4 further years | Acko General Insurance |
| Compressor | 5 years | Ecozen |
The extended warranty is bundled with the product at no extra cost — there is nothing to buy, register or opt into, and there is no deductible on a claim. Together with the first manufacturer year, this gives five continuous years of comprehensive cover.
How claim settlement works in years 2–5
The extended warranty settles claims against the sum insured, with a depreciation scale applied by policy year:
| Policy year | Depreciation applied |
|---|---|
| Year 2 | 10% of sum insured |
| Year 3 | 20% of sum insured |
| Year 4 | 30% of sum insured |
| Year 5 | 40% of sum insured |
We publish this because “5 year comprehensive” on its own can be misleading. If the cost to repair exceeds 80% of the invoice value, the unit is treated as beyond economic repair and settled on that basis instead.
Please note the compressor is covered by the Ecozen 5-year manufacturer warranty, not by the Acko extended warranty.
What is not covered
On both models, the following fall outside warranty:
- Accessories and consumables — remote, AC stand, brackets, copper and drain piping, electrical fittings, adaptors
- Cosmetic parts — cabinet, body panels, scratches, dents, rust and corrosion
- Refrigerant top-up or gas charging where there is no underlying technical defect
- Routine maintenance, cleaning, servicing and alignment
- Damage from misuse, unauthorised repair, transport, improper storage, or power surges and voltage faults outside the rated range
- Units installed in commercial establishments
- Repeat failure of the same part within 90 days of a repair
- Software and firmware, and any loss of data or app settings
How to raise a claim
- Keep your invoice — all warranty periods run from the invoice date.
- Call customer care on 1800 843 8180 (toll-free) or email marketing@ecozensolutions.com with your invoice number and a description of the fault.
- We will arrange a service visit. In-warranty repairs are carried out at no cost to you where the fault is covered.
This page is a summary for convenience and does not replace the warranty card supplied with your unit or, for the BEE 2026 model, the Acko General Insurance policy document. The extended warranty is subject to Acko policy terms. Full terms and conditions are available on request. Where this summary and the policy documents differ, the policy documents apply.